What's the fastest way to reach support?

Live chat — open 24/7, average response time under three minutes. The chat button sits in the bottom-right of every page after login.

Do you respond by email?

Yes, at support@megapari.com for general questions and at vip@megapari.com for VIP-tier accounts. Email responses typically take six to twelve hours.

Is there phone support?

Phone support is available for verified accounts in select regions. Submit a callback request via Account → Help and we'll dial back within an hour during business hours UTC.

Contact Megapari Support

Quickest path is live chat after you've logged in. Median first reply on Spanish and Portuguese chat sits under three minutes. Email handles slower tickets, dispute escalations, and cashout mismatch queries on Libertadores knockout nights.

Live chat

24/7 — open from the bottom-right of any page once you log in. Handles cashier issues, bonus questions, KYC follow-ups, and same-game multi settlement queries on Brasileirão and Liga MX fixtures.

Median first reply: under 3 minutes.

Open Megapari

Email

General: [email protected]
VIP: [email protected]
Security: [email protected]

Expect 6–12 hours for general, under 2 hours for VIP. Security incidents (suspected unauthorised access, settlement mismatch on a Libertadores knockout ticket) jump the queue.

Callback

Request a phone callback from Account → Help. Available for verified accounts in selected LATAM markets during UTC business hours (12:00–24:00 UTC covers BR, AR, MX, CO evening prime time). Best path for VIP cashout escalations or large-stake asian handicap clarifications.

FAQ